Privacy Policy

Privacy Policy

Introduction

Welcome to https://sunflower-hearts-for-garden-birds.feedersandmore.co.uk (hereafter referred to as “Sunflower Hearts,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of personal data in alignment with international and local privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Protection Act (UCPA)
  • Connecticut’s ConnectiCUT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website (sunflower-hearts-for-garden-birds.feedersandmore.co.uk), mobile applications, online services, and products offered by Sunflower Hearts. Please note that this policy does not extend to third-party websites, apps, or services linked from our platform, which have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides our interactions when:

  1. You use our applications, register for an account, or access our services as a registered user.
  2. You visit our website(s) linked to this policy.
  3. You subscribe to receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data to enhance your experience and provide our services:

  • Account Information: Details associated with your user account, such as usernames, passwords, and profile settings.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing orders and transactions.
  • Financial Information: Bank account details (if provided) for direct deposits or other financial transactions.
  • Purchase Information: Items purchased, order history, and associated pricing information.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device tokens, and advertising IDs.
  • Location Data: Geolocation data from your device when you interact with our location-based services or consent to share your location.
  • Feedback: Responses to surveys, reviews, and comments provided by users.
  • Social Media Information: User data shared when interacting with our social media platforms (e.g., Facebook, Instagram).
  • Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through various means: user input forms, account settings, automated tracking technologies (like cookies), and third-party data providers who assist us in maintaining and improving our services.

Cookies

We employ cookies to enhance your experience while using our website. Cookies are small text files stored on your device that serve different purposes, including:

  • Strictly Necessary: Essential for the basic functions of our site, such as navigating through pages.
  • Preference: Remembering user preferences and settings to provide a personalized experience.
  • Analytics: Tracking site usage and gathering statistical data to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for. Once those purposes are achieved or if you withdraw consent, we securely delete or anonymize your data. Our retention periods are in line with legal requirements and best practices in our industry.

Security Measures

Sunflower Hearts implements robust security measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction. We utilize encryption for data in transit and at rest, and we engage secure third-party processing partners who adhere to strict privacy standards.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian concerned about our collection of data from minors, please contact us using the details below.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access and rectification
  • Erasure (or the right to be forgotten)
  • Restriction or object to processing
  • Data portability
  • Right to withdraw consent
  • Non-discrimination (in certain cases)

To exercise these rights or make data-related inquiries, please contact our dedicated privacy team at the email address provided below. We will respond in a timely manner, adhering to applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or if you have questions regarding our data practices, please contact us: